Limited Warranty Policy
Eligibility for warranty, returns, and exchanges requires your receipt (digital or paper) and purchased item(s). (see conditions below).
Landscape Trees, Shrubs, and Perennials – until June 1st of the next year
Indoor Plants & Tropicals – 30 days from purchase date
Annuals – No warranty
All plants except annuals – Dead, Non-saleable, or planted are only eligible for an in-store credit via in store credit in the amount of the purchased price.
Replacement plants are not warrantied.
Container material including annuals - re-saleable live plants that have not been planted and are still in their original container brought back within five days of purchase date are eligible for a refund via credit card or CGI gift card.
Balled and burlapped (B&B) are not eligible for returns or exchanges.
All items, including sale items are warrantied for purchase price only.
Cash/check refunds – if required will be issued via a check mailed within 7 days.
Warranties begin on the original date of purchase.
Warranties do not cover acts of God, frost, drought, etc
We reserve the right to void any/all warranty coverage due to lack of watering or negligence by customer.
We reserve the right to limit or refuse refunds.
If unsure about a possible warranty on a purchased item please discuss all warranty questions with Cottage Gardens Management as we seek to provide a quality experience and meet our guests needs.
This warranty does not apply to wholesale purchases.