Limited Warranty Policy

 

Eligibility for warranty, returns, and exchanges requires your receipt (digital or paper) and purchased item(s). (see conditions below).  

  • Landscape Trees, Shrubs, and Perennials – until June 1st of the next year

  • Indoor Plants & Tropicals – 30 days from purchase date

  • Annuals – No warranty


Conditions

  • All plants except annuals – Dead, Non-saleable, or planted are only eligible for an in-store credit via in store credit in the amount of the purchased price.

  • Replacement plants are not warrantied.

  • Container material including annuals - re-saleable live plants that have not been planted and are still in their original container brought back within five days of purchase date are eligible for a refund via credit card or CGI gift card.

  • Balled and burlapped (B&B) are not eligible for returns or exchanges.

  • All items, including sale items are warrantied for purchase price only.

  • Cash/check refunds – if required will be issued via a check mailed within 7 days.

  • Warranties begin on the original date of purchase.

  • Warranties do not cover acts of God, frost, drought, etc

  • We reserve the right to void any/all warranty coverage due to lack of watering or negligence by customer.

  • We reserve the right to limit or refuse refunds.



If unsure about a possible warranty on a purchased item please discuss all warranty questions with Cottage Gardens Management as we seek to provide a quality experience and meet our guests needs.



This warranty does not apply to wholesale purchases.